We were referred to Ho'o in 2011 by a friend in the real estate business. We went through an application for financing with her but did not complete the process. At all times Ho'o was supportive, professional, and on top of various directions we could go. We did not complete a purchase at that time. Our limited interaction, however, made us sure that we wanted to work with Ho'o as soon as we were in a position to purchase a house on the Big Island. In the fall of 2014 we went through the same prequalifying process with Ho'o, and she was again very professional and well-informed. Once again, the timing was not right for a purchase, and we ended the process. You can imagine how bad we felt. Ho'o insisted that it was crucial for us to move forward only when everything was right. She was gracious and patient.
In January of 2015 we found the right house at the right time and asked Ho'o if she would be willing to work one more time with some very wishy-washy buyers. She was. We didn't fully appreciate the importance of Ho'o's expertise until we got into the deal and it required quite a bit of finesse and steely resolve. Ho'o was available all the time with good counsel and perspective and went way, way beyond the call of duty to make sure the deal went through. She was absolutely indispensable in a very complicated and high-stress situation. Her even temper, access to other qualified professionals, and deep knowledge of real estate finance saw us through. We recommend her without hesitation and really cannot imagine how anyone could be more pleasant to work with. We would be happy to talk to anyone who has further questions.
“We got great service from Ho'o and her team of professionals. They are knowledgeable and very helpful. We'd definitely use them again, but for now we're happy in the home we were able to buy thanks to them.”
Michael Misita and Bob McWhirk
It was a pleasure having your company help me negotiate the process of buying a house on the beautiful island of Hawaii. It was challenging to work through the intricacies of the new lending requirements, but made easier with the professionalism of both Ho'olaea Andrade and Bonnie Kaae of Pacific Isle Lending. They were friendly, courteous, and prompt with all correspondence, and all of this was done long distance with us being on the mainland. I can't thank them enough and would recommend Pacific Isle Lending to anyone thinking of buying a home in the aloha state of Hawaii.
Sincerely, Gary McMillan and Kim Trickey.
My husband and I live in Texas. We recently went through the process of purchasing two condos on the Big Island of Hawaii. We had met a banker 2 ½ years ago on the Big Island, so we decided to go to him for our lending needs. After three weeks of pure torture – poor communication, no customer service, no consideration for our deadlines, etc., our realtor convinced me to contact Ho’olaea Andrade at Pacific Isle Lending Group.
I spoke with Ho’o and we immediately terminated the transactions with the banker. I liked her from the minute she said “Aloha”. I sent her all of the documents needed, and she rapidly got the ball rolling! She and her team are amazing!!!! She knew exactly what kinds of loans we needed, and she understood that we were already behind in the process by three weeks. She and her assistant, Bonnie, are very knowlegable, respectful, and their customer service skills are impeccable. They kept me apprised every step of the way, and we actually closed on the condos ahead of schedule.
It is my honor and pleasure to refer Ho’o and Pacific Isle Lending Group to anyone looking for a pleasant and satisfying loan experience while purchasing property in Hawaii. They are FIRST CLASS and EXCELLENT!!!!!!!
I'm writing in regards to the professional service we received from Pacific Isle Landing Group and all of the staff there. I am a real estate appraiser and work with mortgage lenders often.
We live out of state and needed a loan for a property in Lava Zone 1 (limited lenders available).
We were referred to Pacific Isle Lending, and took the time to stop into the office and meet the staff. From that time forward, our process was seamless all the way to closing.
Their rates were good and fair, closing costs were lower then another quote we received , communications were returned on a timely basis by phone & e-mail, and we closed on time with no additional or hidden costs.
They were very helpful with referrals to the local title companies available, home owner policies, etc. With our good credit and professional services from Pacific Isle Lending Group the lending process went smoothly.
I would strongly recommend Pacific Isle Lending Group , Ho'olaea Andrade and all the staff for your future lending needs.
Rob & Rainy
My husband Rob and I would like to thank you and Pacific Isle Lending for your professional and outstanding service. We really appreciate your dedication, honesty and willingness to explain the entire process to us. We highly recommend your company to anyone who is searching for a stress free mortgage experience.
Thanks so much!"
Rainy & Rob
"Ho'olaea Andrade and her Pacific Isle Lending group helped us long distance through the maze of a very complicated mortgage refinancing for our Hawaii condo with much aloha. She and her staff were a pleasure to work with. More importantly, Ho'o understands the unique Hawaiian market and was able to get us a very satisfying deal. Mahalo!"
Georjean Adams and Peter Rigsbee
“The Team at PILG is very professional and experienced within the industry. They have great energy, and are a pleasure to work with.”
First California Mortgage Company